Terms & Conditions

Version: 27.04.2026

1. Provider and Scope

These Terms and Conditions apply to all orders, purchases and paid memberships concluded through the online shop and website www.philopulse.com.

The provider and contractual partner is:

Colla & Gen Verlag und Service UG (haftungsbeschränkt) & Co. KG
Hauptstr. 65
59439 Holzwickede
Germany
E-mail: redaktion@philopulse.com

Further legal information can be found in our Imprint.

Our website and shop are aimed at consumers and business customers. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession. A business customer is a natural or legal person or partnership with legal capacity acting in the exercise of their trade, business or profession.

2. Products and Services

Through Philopulse Magazine, we offer in particular:

printed books
digital books
PDFs
ePubs
digital content
paid memberships and access to protected content, where offered

The essential characteristics, format, scope, price and availability of each product or service are shown on the respective product page or offer page.

Digital content is not supplied on a physical data carrier. It is provided by download, access through the customer account or another electronic method specified during the ordering process.

Printed books are produced and shipped via external print-on-demand and fulfilment partners, in particular Bookvault.

3. Conclusion of Contract

The presentation of products, digital content and memberships on our website does not constitute a legally binding offer. It is an invitation to place an order.

Customers can place products in the shopping cart without obligation and review or correct their entries before submitting the order.

By clicking the order button, for example “Buy now”, “Place order” or a comparable clearly labelled button, the customer submits a binding offer to conclude a contract.

The contract is concluded when we accept the order by sending an order confirmation by e-mail, by making digital content available, by activating access to protected content or by arranging shipment of printed goods.

Order processing is carried out automatically by e-mail. The customer must ensure that the e-mail address provided during the order process is correct and that e-mails from our shop can be received.

4. Contract Language and Storage of Contract Text

The contract language is English.

The customer receives the order data, these Terms and Conditions and other relevant contractual information by e-mail.

We store contract and order data within the scope of statutory retention obligations. Customers with a customer account can also view their orders in their account area.

5. Prices, Taxes and Duties

All prices are displayed in the shop before the order is completed.

Unless otherwise stated, prices include applicable German VAT where legally required.

For international orders, additional taxes, import duties, customs fees or charges may apply depending on the destination country. These charges are not levied by us and may have to be paid by the customer to the competent customs or tax authorities, shipping service provider or other local service provider.

The customer is responsible for any import duties, customs charges, local taxes or comparable fees that may arise outside Germany, unless they are already included or collected during the checkout process.

The final price and any shipping costs are shown before the customer submits the order.

6. Payment Methods

The available payment methods are displayed during checkout.

Depending on availability, the following payment methods may be offered:

PayPal
credit card
Apple Pay
Google Pay
Klarna
SEPA or other payment methods shown during checkout
further payment methods provided through WooPayments or WooCommerce payment integrations

Payments through WooPayments are technically processed through Stripe and/or the payment service providers integrated in the respective checkout process.

There is no entitlement to a specific payment method. We reserve the right to offer or exclude certain payment methods depending on the order, country, product type or technical availability.

The purchase price is due upon conclusion of the contract unless otherwise stated during checkout.

Digital content is made available after successful payment, unless otherwise stated.

7. Delivery of Printed Goods

Printed books are produced and shipped through external print-on-demand and fulfilment partners, in particular Bookvault.

Delivery is made to the shipping address provided by the customer during checkout.

Shipping is available worldwide, unless a delivery destination is excluded during checkout or delivery is not possible for legal, logistical or technical reasons.

Shipping costs and estimated delivery times are displayed during checkout, where available.

Delivery times may vary depending on destination country, production time, shipping method, customs processing and local delivery conditions.

We are not responsible for delays caused by customs authorities, local delivery services, incorrect address information, force majeure or circumstances outside our reasonable control.

Personal collection is not possible.

8. Digital Content and Downloads

Digital content, including PDFs, ePubs and digital books, is provided electronically.

Access may be provided by:

download link by e-mail
customer account
protected content area
another electronic method indicated during checkout or on the product page

The customer is responsible for keeping access data, download links and account credentials confidential.

Digital content is provided for personal use only unless expressly stated otherwise on the product page or in a separate licence agreement.

The customer may not redistribute, resell, publicly make available, commercially exploit, upload, share or otherwise pass on digital content outside the limits permitted by applicable copyright law, unless we have expressly agreed to this.

9. Paid Memberships and Protected Content

We may offer paid memberships that provide access to protected content, digital material, articles, downloads or other member-only areas.

The scope, price, billing period, duration and content of each membership are shown on the respective offer page and during checkout.

A membership grants access only for the duration of the respective membership period and only to the content or areas described in the offer.

Membership access is personal and may not be transferred, shared or made available to third parties.

We may modify, expand, restructure or remove individual member-only content if this is reasonable for the customer and does not deprive the membership of its essential contractual character.

10. Membership Duration, Renewal and Cancellation

The duration, renewal rules and cancellation options of each paid membership are shown during checkout or on the respective membership page.

If a membership is offered as a recurring subscription, it renews automatically for the agreed billing period unless cancelled before the renewal date.

Customers may cancel recurring memberships through the available account area, through any cancellation function provided on the website or by contacting us at:

redaktion@philopulse.com

The right to terminate for good cause remains unaffected.

After cancellation, access may continue until the end of the already paid membership period, unless otherwise stated in the respective offer or required by law.

11. Right of Cancellation / Withdrawal

Consumers generally have a statutory right of cancellation.

Details are provided in our separate Cancellation Policy.

For digital content, the right of cancellation may expire before the end of the cancellation period if the consumer has expressly agreed that we begin performance before the expiry of the cancellation period and has acknowledged that this causes the loss of the right of cancellation once performance has begun.

This consent is requested separately during checkout where required.

For memberships and digital access, the same may apply if access to digital content begins before the end of the cancellation period with the customer’s express consent and acknowledgement.

12. Retention of Title

Printed goods remain our property until full payment has been made.

13. Customer Account

Customers may create a customer account.

The customer must provide accurate and complete information and keep account credentials confidential.

The customer is responsible for all activity under their account unless misuse was not caused by the customer.

The account can be deleted upon request, provided that no statutory retention obligations or ongoing contractual relationships prevent deletion.

14. Customer Reviews

Customer reviews may only be submitted by logged-in users, where the review function is enabled.

We reserve the right not to publish or to remove reviews if they contain unlawful content, insults, spam, irrelevant content, obvious false statements or content that violates third-party rights.

We do not edit the substance of reviews unless this is necessary to remove unlawful or inadmissible content.

15. Copyright and Rights of Use

All books, texts, articles, PDFs, ePubs, digital content, images, graphics, covers and other materials offered or displayed on this website are protected by copyright.

By purchasing digital content or obtaining access through a membership, the customer receives a simple, non-transferable right to use the content for personal purposes only, unless expressly stated otherwise.

Any reproduction, distribution, public communication, commercial use, resale, sublicensing, systematic copying or other exploitation outside the limits of applicable copyright law requires our prior consent.

16. Availability and Technical Requirements

Access to digital content requires an internet connection and suitable software or devices capable of opening the respective file format, for example PDF or ePub.

We are not responsible for technical limitations on the customer’s device, software, e-mail provider or internet connection, provided that the content itself has been made available as agreed.

Temporary technical interruptions may occur due to maintenance, updates, security measures or events beyond our control.

17. Warranty

Statutory warranty rights apply.

Consumers are asked to report obvious transport damage to the delivery service and to inform us as soon as possible. Failure to do so does not affect statutory warranty rights.

For business customers, warranty claims for newly manufactured goods expire twelve months after delivery unless mandatory statutory liability applies.

18. Liability

We are liable without limitation for intent and gross negligence as well as for injury to life, body or health.

In cases of slight negligence, we are liable only for the breach of essential contractual obligations. Essential contractual obligations are obligations whose fulfilment enables the proper performance of the contract and on whose compliance the customer may regularly rely.

In such cases, liability is limited to the foreseeable damage typical for the contract.

Liability under mandatory statutory provisions remains unaffected.

19. Vouchers and Promotional Codes

If vouchers or promotional codes are issued, they may be redeemed only under the conditions stated for the respective promotion.

Promotional codes must be entered before completing the order. Subsequent crediting is not possible.

Vouchers and promotional codes are not paid out in cash and do not bear interest.

Individual products, memberships or digital content may be excluded from promotions if stated in the respective offer.

20. Applicable Law

The law of the Federal Republic of Germany applies, excluding the United Nations Convention on Contracts for the International Sale of Goods.

For consumers, this choice of law applies only to the extent that it does not deprive the consumer of the protection afforded by mandatory provisions of the law of the country in which the consumer has their habitual residence.

21. Place of Jurisdiction

If the customer is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction is our registered office, to the extent permitted by law.